03
EDUCATION - SECONDARY SCHOOLS
Fostering A Growth Mindset:
Empowering pupils and increasing Performance
FREE OF FRICTION:
IMPROVING OUTCOMES FOR STUDENTS WITH SEND
04
EDUCATION & INCLUSION
01
HIGHER EDUCATION -ENTERPRISE
RE-DESIGN OF A UNIVERSITY PORTAL:
HOW I DEFENDED UX STRATEGY FROM FEATURE BLOAT
04
EDUCATION & INCLUSION
Free of FRICTION:
IMPROVING OUTCOMES FOR STUDENTS WITH send
Role: Learning Advisor - School of Computing
Permanent: Additional Learning Support Team
Owned a large caseload of students across two campuses, and was responsive in resolving student problems, and organisational challenges, in a target-driven environment.
Combining Cognitive Science with Behavioural Psychology
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LEADERSHIP
FACILITATION
COACHING
COMMUNICATION
INTERVIEWING
Strategic Coaching:
Increased marks on mock English Language GCSE papers by 2 grades.
Developed solutions to support cognitive processing challenges, reducing mental effort for students, which contributed to assignment and exam success.
Student-focused
Advocating for Neurodiversity
Reduced Cognitive Load: Applied Chunking technique (Miller's Law) to eliminate friction and ensure task completion to deadline.
1:1 Revision Strategies: Met with students to remove barriers to learning, and planned a feasible structured schedule to meet their needs.
Developed Actionable Interventions: Improved attendance/engagement by problem solving and offering solutions, which aligned with the organisational goals.
Created Pen Portraits/Personas: Interviewed students to gather insights, and created Personas to support lecturers in understanding students' learning needs and adapt teaching methods.
Facilitator
Understanding user needs
Workshops: Facilitated workshops with the English lecture, and supported learners with presentation techniques.
Open Days and Enrolment: Interviewed prospective students and gathered their learning requirements, appropriately assessing needs and advising on course suitability.
Exam Invigilator: Trained invigilator, supervised groups, ensuring strict JCQ exam board regulations were met.
Workshops: Facilitated workshops with the English lecture, and supported learners with presentation techniques.
Open Days and Enrolment: Interviewed prospective students and gathered their learning requirements, appropriately assessing needs and advising on course suitability.
Exam Invigilator: Trained invigilator, supervised groups, ensuring strict JCQ exam board regulations were met.
Collaborative
Cross-Functional Alignment
Partnered with Curriculum Leads: Arranged and attended Interventions meetings with parents, provided solutions for persistent disruptive behaviour. Sensitively communicated to reach an agreement on targets.
Advocating for the Student: Collaborated with lecturers to improve performance targets.
Education Health Care Plan(EHCP): Owned the annual review process, gathering progress data from lecturers, and formalising targets with parents, reaching agreement.
Technical: Resolved IT/Login issues for students in collaboration with IT Support.
Role: Lead UX/Web Designer - The University of Manchester (UoM)
Core Team: Me, Web Manager, Senior Developer, Head of IT Services for the Faculty of EPS, Product Owner- Dean of the Faculty
UX LEADERSHIP
ux strategy
user research
Ux/UI Design
MPV build
Prototyping
user testing
agile methods
How I won the project…
Winning The Pitch: Secured a high-profile project competing with 7 internal IT teams.
Partnered with the Web Manager and the Head of IT Services in the Faculty to create a Business Model Canvas. As mixed methods designer I gathered enough data to uncover what we needed to build, and created a Value Proposition, which I presented at the Pitch to the Project Owner/stakeholder, the Dean of the Faculty, presented compelling concept design concepts, informed by key insights formed by my initial user research. Our UX Strategy successfully demonstrated how the design solutions aligned with user needs and business goals - University's Strategic Plan.
Impact
+40%
USER ADOPTION
-44%
SUPPORT TICKETS
4.6/5
USER SATISFACTION
Owned the design process end-2-end, re-designing of the UoM Student and Staff Web Portal
The Problem
Current situation
Reduced Cognitive Load: Applied Chunking technique (Miller's Law) to eliminate friction and ensure task completion to deadline.
Facilitator
Understanding user needs
Workshops: Facilitated workshops with the English lecture, and supported learners with presentation techniques.
Open Days and Enrolment: Interviewed prospective students and gathered their learning requirements, appropriately assessing needs and advising on course suitability.
Exam Invigilator: Trained invigilator, supervised groups, ensuring strict JCQ exam board regulations were met.
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Cross-Functional Alignment
Partnered with Curriculum Leads: Arranged and attended Interventions meetings with parents, provided solutions for persistent disruptive behaviour. Sensitively communicated to reach an agreement on targets.
Advocating for the Student: Collaborated with lecturers to improve performance targets.
Education Health Care Plan(EHCP): Owned the annual review process, gathering progress data from lecturers, and formalising targets with parents, reaching agreement.
Technical: Resolved IT/Login issues for students in collaboration with IT Support.
VIEW WORK
NEXT
contact
Role: Learning Advisor
- School of Computing
Permanent: Additional Learning Support Team
Owned a large caseload of students across two campuses, and was responsive in resolving student problems, and organisational challenges, in a target-driven environment.
Combining Cognitive Science with Behavioural Psychology
Strategic Coaching:
Increased marks on mock English Language GCSE papers by 2 grades.
Developed solutions to support cognitive processing challenges, reducing mental effort for students, which contributed to assignment and exam success.
Student-focused
Advocating for Neurodiversity
Reduced Cognitive Load: Applied Chunking technique (Miller's Law) to eliminate friction and ensure task completion to deadline.
1:1 Revision Strategies: Met with students to remove barriers to learning, and planned a feasible structured schedule to meet their needs.
Developed Actionable Interventions: Improved attendance/engagement by problem solving and offering solutions, which aligned with the organisational goals.
Created Pen Portraits/Personas: Interviewed students to gather insights, and created Personas to support lecturers in understanding students' learning needs and adapt teaching methods.
VIEW WORK
NEXT
contact
LEADERSHIP
COACHING
COMMUNICATION
Facilitator
Understanding user needs
Workshops: Facilitated workshops with the English lecture, and supported learners with presentation techniques.
Open Days and Enrolment: Interviewed prospective students and gathered their learning requirements, appropriately assessing needs and advising on course suitability.
Exam Invigilator: Trained invigilator, supervised groups, ensuring strict JCQ exam board regulations were met.
Collaborative
Cross-Functional Alignment
Partnered with Curriculum Leads: Arranged and attended Interventions meetings with parents, provided solutions for persistent disruptive behaviour. Sensitively communicated to reach an agreement on targets.
Advocating for the Student: Collaborated with lecturers to improve performance targets.
Education Health Care Plan(EHCP): Owned the annual review process, gathering progress data from lecturers, and formalising targets with parents, reaching agreement.
Technical: Resolved IT/Login issues for students in collaboration with IT Support.